Good training assumes nothing.
Most training content is written by experts, for experts. I build training, tools, and workflows for everyone else: the teams who are told to adopt something new, whether that's an AI assistant, a new platform, or a process change, and handed a login. I'm Ian. My focus is on getting new systems actually adopted, not just bought.
How I work
Assume nothing
Experts forget what beginners don't know. Every guide I make starts from zero: no jargon without a definition, no step skipped because it's "obvious."
Show, don't lecture
Nobody learns a new system from a slide about it. I use live builds and real workflows, so people leave with something working, not something conceptual.
Build for the day after the demo
Adoption dies when the demo ends. I pair every session with repeatable materials, templates, and a home where knowledge accumulates instead of evaporating.
Enablement work, in the wild
Self-serve learning system
Designed and launched a self-serve learning system for a large software organization: practical guides, working examples, and starter workflows that let teams onboard themselves instead of waiting for a training session to be scheduled.
Automated product workflow
Built an end-to-end automation connecting planning and ticketing tools, turning hours of manual roadmap-to-backlog work into minutes. Presented live to senior leadership.
Capability briefings
Created and ran a recurring briefing that translated platform and capability changes into plain language for hundreds of engineers, because a capability nobody hears about is a capability nobody uses.
Demos and workshops
Delivered eight live product demos and technical presentations in the past year, from hands-on technical deep-dives to executive-level reviews for cross-functional audiences.
About
I'm a product manager with nine years in enterprise software: five implementing enterprise systems for large clients as a consultant and solution architect, and four running an internal developer platform used by more than 1,500 engineers every month.
That combination is the point. I've been the person explaining complex systems to skeptical rooms, and the person responsible for whether a platform actually gets adopted. Adoption is the same problem no matter the tool: the technology is rarely the bottleneck. The teaching is.
- Based in
- Denver, Colorado
- Current role
- Product Manager, internal developer platform
- Education
- BS, Industrial and Systems Engineering
- Focus
- Adoption enablement, training programs, knowledge systems, change management